Mapping customers’ service experience for operations improvement
نویسندگان
چکیده
منابع مشابه
Mapping customers' service experience for operations improvement
The growing importance of the service sector in almost every economy in the world has created a significant amount of interest in service operations. In practice, many service sectors have sought and made use of various enhancement programs to improve their operations and performance in an attempt to hold competitive success. As most researchers recognize, service operations link with customers...
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ژورنال
عنوان ژورنال: Business Process Management Journal
سال: 1999
ISSN: 1463-7154
DOI: 10.1108/14637159910249126